tekom - conferences

Improving Technical Documentation Processes with a Design Thinking Approach

  • Tutorial
  • Project, Team and Cost Management in Technical Communication
  • 08. November
  • 11:00 - 12:50 AM (CET)
  • C7.2
  • finished
  • Presentation Slides
  •  Jonas Halverscheid

    Jonas Halverscheid

Contents

Content is created in many different places in a company and finding ideas for improvements in such a complex system is no easy task. The goal of this tutorial will be to present the design thinking approach to find optimized concepts and processes for technical content creation.

Takeaways

Widely applicable design thinking basics with a focus on application for technical communication:

  • A creative approach for problem-solving
  • Brainstorming methods to break out of the box
  • How to find and select concepts that work

Prior knowledge

Process management, technical documentation processes

Speaker

 Jonas Halverscheid

Jonas Halverscheid

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Biography

Jonas Halverscheid graduated in Technical Communication and Localization at the University of Strasbourg and is a Certified Technical Communicator (tekom). He is Head of Technical Customer Documentation at PolyTech Wind Power Technology Germany since November 2020.