Understanding how product documentation is consumed will fuel your company with data that has the potential to transform operations and impact strategic decisions. To gain this insight, you need to change the way you track the behavior of users when they search, read and interact with your content. By combining the latest text-mining and analytics technologies, you will transform tech content into a sensor and its delivery into a data generator.
We will explore the different levels of value that we can derive from modern delivery and analytics technologies. We will see how those new technologies can turn tech content into a strategic asset.
Fabrice Lacroix is the founder of Antidot, the company that puts enterprise content to work. A serial entrepreneur, he has been working for 25 years on the development of solutions that help customers make the most of their content and enhance their operating efficiency.