A problem during and after pandemics is preserving safety while maintaining interpersonal engagement. This presentation will discuss how an understanding of mental models can help to create instructional and informational materials to address such challenges. The presenter will also explain how such approaches can contribute value to organizations and enhance usability and product development processes associated public health.
Kirk St.Amant is a Professor and Eunice C. Williamson Endowed Chair in Technical Communication at Louisiana Tech University. He is also the Director of the University’s Usability Studies Research Center and its Center for Health and Medical Communication.