tekom - conferences

How SAP Scales ContentOps to Streamline its Documentation Process

  • Presentation
  • Project, Team and Cost Management in Technical Communication
  •  Tina Haug

    Tina Haug

    • SAP
  •  Natalie Baganz

    Natalie Baganz

  •  Sven Leukert

    Sven Leukert

    • SAP

Takeaways

Learn how SAP optimizes and unifies its 600,000 deliverables in one consolidated CCMS, while enhancing its localization process by building a new translation infrastructure using its own machine translation engine. SAP will also address its move toward IXIASOFT CCMS Web to enable authoring, collaboration and review for over 1,500 global authors and thousands of co-creators. Lastly, SAP will describe its plan to move its DITA content to the Cloud.

Content

  • Move toward CCMS Web for an enhanced documentation workflow
  • Accelerate localization with machine translation
  • Migrate DITA content to the Cloud to optimize system availability and content production

Prior knowledge

N/A

Speakers

 Tina Haug

Tina Haug

  • SAP
Biography

Tina Haug, Chief UA Dev Architect at SAP, is the SAP product owner for IXIASOFT CCMS, responsible for the requirements gathering from stakeholders, prioritization, interaction with IXIASOFT, rollout and communication within SAP.

 Natalie Baganz

Natalie Baganz

Biography

User Assistance Development Manager Natalie Baganz is the topic owner for Localization & Languages in the unit User Assistance Content Services & Infrastructure, providing infrastructure, consulting and operational services to a community of approximately 1,000 UA professionals at SAP.

 Sven Leukert

Sven Leukert

  • SAP
Biography

Sven Leukert, VP Knowledge Management at SAP, is responsible for the central User Assistance organization at SAP, providing expertise, consulting and operational services to the various User Assistance teams at SAP, and in particular an end-to-end content management and publishing infrastructure.