How SAP Scales ContentOps to Streamline its Documentation Process

Presentation
Project, Team and Cost Management in Technical Communication

09. November
14:30 - 15:15 PM (CET)
Channel A

finished

Tina Haug
- SAP
Natalie Baganz
Sven Leukert
- SAP

Content

Learn how SAP optimizes and unifies its 600,000 deliverables in one consolidated CCMS, while enhancing its localization process by building a new translation infrastructure using its own machine translation engine. SAP will also address its move toward IXIASOFT CCMS Web to enable authoring, collaboration and review for over 1,500 global authors and thousands of co-creators. Lastly, SAP will describe its plan to move its DITA content to the Cloud.

Takeaways

Move toward CCMS Web for an enhanced documentation workflow
Accelerate localization with machine translation
Migrate DITA content to the Cloud to optimize system availability and content production

Prior knowledge

N/A

Speakers

Tina Haug

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Biography

Tina Haug, Chief UA Dev Architect at SAP, is the SAP product owner for IXIASOFT CCMS, responsible for the requirements gathering from stakeholders, prioritization, interaction with IXIASOFT, rollout and communication within SAP.

Natalie Baganz

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Biography

User Assistance Development Manager Natalie Baganz is the topic owner for Localization & Languages in the unit User Assistance Content Services & Infrastructure, providing infrastructure, consulting and operational services to a community of approximately 1,000 UA professionals at SAP.

Sven Leukert

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Biography

Sven Leukert, VP Knowledge Management at SAP, is responsible for the central User Assistance organization at SAP, providing expertise, consulting and operational services to the various User Assistance teams at SAP, and in particular an end-to-end content management and publishing infrastructure.

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