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tcworld conference 2025 Conference Program Conference program Detail

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It's Time to Hijack the Corporate Knowledge Base

  • Presentation
  • Content Creation
  • 02. November
  • 11:00 - 11:45 AM (CET)
  • Channel D
  • finished
  • Paula Stern

    Paula Stern

    • WritePoint Ltd.

Contents

KBs have a vital role in helping users to understand many of the more technical aspects of how a product functions. Often, they are controlled by the Support Department, Professional Services, etc. Why should tech writers be the driving force behind the corporation's Knowledge Base? This presentation offers an insider’s look into best practices for creating and maintaining Knowledge Bases.

Takeaways

What is a KB? The company's  "online Appendix" or more? Statistics will shock you. KBs are a major asset (if done properly). Why are they so critical? What should be found there? What are the best practices and rules for maintaining them?

Prior knowledge

None

Speaker

Paula Stern

Paula Stern

  • WritePoint Ltd.
Biography

Paula Stern is a senior tech writer from Israel. She is the CEO of WritePoint Ltd. and the lead instructor of WritePoint’s Technical Writing Course. Paula is also the Spokesperson for tekom Israel, a popular blogger and presenter. Paula organizes the annual MEGAComm conference, uniting hi-tech professionals from the techcomm and marcom worlds. In recent years, her focus has been working for cyber-security companies and startups.

In her spare time (of which she has very little), Paula loves to paint, write, read, cook and sleep.

Paula Stern is a senior tech writer from Israel. She is the CEO of WritePoint Ltd. and the lead instructor of WritePoint’s Technical Writing Course. Paula is also the Spokesperson for tekom Israel, a popular blogger and presenter. Paula organizes the annual MEGAComm conference, uniting hi-tech professionals from the techcomm and marcom worlds. In recent years, her focus has been working for cyber-security companies and startups.

In her spare time (of which she has very little), Paula loves to paint, write, read, cook and sleep.

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