KBs have a vital role in helping users to understand many of the more technical aspects of how a product functions. Often, they are controlled by the Support Department, Professional Services, etc. Why should tech writers be the driving force behind the corporation's Knowledge Base? This presentation offers an insider’s look into best practices for creating and maintaining Knowledge Bases.
What is a KB? The company's "online Appendix" or more? Statistics will shock you. KBs are a major asset (if done properly). Why are they so critical? What should be found there? What are the best practices and rules for maintaining them?
Paula Stern is the CEO of WritePoint Ltd., the President/Spokesperson for tekom-Israel, and a popular writer and blogger. She is the developer and main instructor for the online WritePoint Technical Writing Course and enjoys speaking on a variety of topics at Technical Writing Conferences in Europe and Asia. She loves to read anything, paint everything, sleep sometimes, see the sun set on the sea, and meet new people.