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tcworld conference 2025 Conference Program Conference program Detail

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Solving the people puzzle: what we learned leading a content transformation

  • Presentation
  • Management & Leadership
  • 11. November
  • 15:00 - 15:45 PM (CET)
  • C5.1
  • Amandine Huchard

    Amandine Huchard

    • Vanderlande Industries
  • Sharon Wetjens-van Dongen

    Sharon Wetjens-van Dongen

    • Vanderlande Industries

Contents

In this presentation, we will explore the people-centered challenges of moving from unstructured to structured content. Rather than focusing on tools and processes, we will share what it truly took to lead our team through change: shifting mindsets, building trust, and navigating resistance. Attendees will hear about the four phases we experienced, from status quo to innovation, and how leadership played a critical role in each. This is a candid look at transformation from the inside, offering practical lessons for leaders and team members driving similar changes in their own organizations.

Takeaways

Effective change starts with the people leading it. It must be prepared, tailored, and rooted in people’s needs, not just project plans.

Prior knowledge

No specific technical knowledge is required, as the presentation is not about tooling or technical processes.

Having experienced a content transformation or planning to will make it the most relatable to the audience.

Speakers

Amandine Huchard

Amandine Huchard

  • Vanderlande Industries
Biography

Amandine is a Senior Team Leader with a background in technical writing and a passion for people-centered change. She led her documentation team through the transition from unstructured to structured content using DITA, focusing not just on process but on team readiness, engagement, and growth. Known for bringing clarity and creativity to complex topics, she uses visual facilitation techniques — from quick sketches to hand-drawn metaphors — to spark conversation and make transformation more approachable. After speaking at DITA Europe, she’s excited to join tcworld for the first time and connect with peers navigating similar journeys.

Sharon Wetjens-van Dongen

Sharon Wetjens-van Dongen

  • Vanderlande Industries
Biography

Sharon is a Senior Technical Author and Information Architect with a passion for making content work better for both users and writers. At Vanderlande, she shapes the DITA content model, keeps the authoring tools and workflows running smoothly, and helps the team get the most out of structured content. She’s the go-to person for everything from metadata to templates, and she loves solving tricky content puzzles. From documentation to training, she makes sure users get clear information and the proper support wherever they need it.

With a background in technical writing, content leadership, and translation project management, she brings a broad perspective to content strategy. She also works closely with teams across the business — making her the ideal sounding board to reflect on how transformation affects us.

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