Join a panel of Splunk documentarians as they present four lightning talks based on their book, The Product is Docs. The presenters will discuss the background of the book and highlight key points from the chapters on Working with User Experience and Design, Customer Feedback and Community, and Technical Editing. The final lightning talk will describe the XP-inspired writing process for the chapter on Writing SaaS Documentation.
Participants will benefit from a diverse set of viewpoints and hands-on experience about innovative ways to develop content in-product and on the web, from cross-functional collaboration to self-empowered editing to pair authoring.
This session is suitable for an audience with a wide range of backgrounds and professional experience. Attendees who are new to the profession will find useful tips and techniques, and more experienced practitioners will benefit from the insights the presenters will share. There is an emphasis on software documentation, but the panel will present suggestions that are applicable in other industries as well.
Christopher Gales is the Senior Director of Documentation for Splunk. He has over 20 years of experience growing and managing globally distributed information-development teams that produce content for end-user, enterprise, and developer audiences.
Jennifer Black lives in the San Francisco Bay Area and works at Splunk as a Senior Staff Technical Writer for the Splunk Cloud Platform. As an Agile technical writer and project manager, she specializes in initiating and managing projects to improve all aspects of content development and delivery.
Matt Ness is a Principal Technical Writer at Splunk who has documented nearly every aspect of the company's core platform to unlock the secrets of complex data analytics for their customers. Matt's previous employers have included PeopleSoft, Oracle, and Intuit.
Mike Glauser is a technical writer for the Splunk Documentation team. He joined the team in 2015, and works in the "Getting Data In" area, which focuses on the integrations used to ingest data into your Splunk platform deployment.