Why should you care about Taxonomy?

canceled

Presentation
User Experience

14. November
17:30 - 18:15 PM (CET)
C6.2

Dr Anu Singh
- Fiserv

Ever wondered why do we need a taxonomy?

An effective taxonomy paves way for an enhanced client experience and helps in finding, discovering, and sharing quality content for driving efficiencies of users.

It also helps organizations significantly reduce support calls, increases ROI through SEO findability, boosts customer self-service and enhances content discovery experiences of users. Let's explore how to create a strong taxonomy.

Takeaways

This session will explore strategies for creating and managing taxonomy to organize and personalize information for users. Also, the best practices for creating an effective taxonomy.

Speaker

Dr Anu Singh

Fiserv

Show profile

Biography

Dr Anu Singh is a creative disrupter who believes in the enormity of the human mind, its thoughts, feelings and the social paradigm it creates and coexists in. Anu’s mission is to close the gap between experiential learning of a user on products they use for the first time through content, communication and informed data. She can help you connect the dots between a great product experience and a successful product adoption for customers.

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