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tcworld conference 2025 Conference program Detail

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Why should you care about Taxonomy?

canceled

  • Presentation
  • User Experience
  • 14. November
  • 17:30 - 18:15 PM (CET)
  • C6.2

  • Dr Anu Singh

    • Fiserv

Contents

Ever wondered why do we need a taxonomy?

An effective taxonomy paves way for an enhanced client experience and helps in finding, discovering, and sharing quality content for driving efficiencies of users.

It also helps organizations significantly reduce support calls, increases ROI through SEO findability, boosts customer self-service and enhances content discovery experiences of users. Let's explore how to create a strong taxonomy.

Takeaways

This session will explore strategies for creating and managing taxonomy to organize and personalize information for users. Also, the best practices for creating an effective taxonomy.

 

Speaker

Dr Anu Singh

  • Fiserv
Biography

Anu’s background as a Ph.D. in English Literature led her to believe in the enormity of the human mind, its thoughts, feelings and the social paradigm it creates and coexists in.

With 18+ years of progressive experiences, Anu's mission is to close the gap between experiential learning of a user on products they use for the first time through content, communication and informed data. She can help you connect the dots between a great product experience and a self-serving content experience with enhanced operational efficiencies that you can measure!

Anu is passionate about technical communication and has presented at multiple platforms like tcWorld, ConVEx, ISTC, CIDM Ideas, STC India, Technical Writer’s Tribe and various forums within her organization. She has delivered guest lectures at IIIT Allahabad, Amity University, IP College to name a few. She possesses numerous degrees and certifications, and loves reading about culture, new technologies and stories in the novel or short-story format.

Anu’s background as a Ph.D. in English Literature led her to believe in the enormity of the human mind, its thoughts, feelings and the social paradigm it creates and coexists in.

With 18+ years of progressive experiences, Anu's mission is to close the gap between experiential learning of a user on products they use for the first time through content, communication and informed data. She can help you connect the dots between a great product experience and a self-serving content experience with enhanced operational efficiencies that you can measure!

Anu is passionate about technical communication and has presented at multiple platforms like tcWorld, ConVEx, ISTC, CIDM Ideas, STC India, Technical Writer’s Tribe and various forums within her organization. She has delivered guest lectures at IIIT Allahabad, Amity University, IP College to name a few. She possesses numerous degrees and certifications, and loves reading about culture, new technologies and stories in the novel or short-story format.

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