tekom - conferences

“You Know What the Happiest Animal on Earth Is?” A Goldfish with a Knowledge Graph

  • Presentation
  • Content Strategy & Information Architecture
  • 12. November
  • 17:30 - 18:15 PM (CET)
  • C5.2/3
  •  Sweta Bhagat

    Sweta Bhagat

    • ServiceNow

Contents

Why a goldfish?
Forget the myth! Knowledge graphs enhance our memory and understanding of data, unlike the supposedly forgetful goldfish.
What’s the big idea?
Knowledge graphs are structured ways to organise information, connecting entities and their relationships.
Why should you care?

  • No more isolated data—everything connects.
  • Smarter search results and better AI (think RAG-powered insights).
  • Context matters, and knowledge graphs provide it.

Expanding on the big idea: The presentation dives into how leveraging knowledge graphs within a RAG framework can greatly enhance AI performance, making it smarter, more accurate, and context-aware.

In short, knowledge graphs offer a structured and context-rich foundation for AI to better understand and process data, improving everything from search to decision-making. And just like Ted Lasso’s team, when everything is connected and playing in harmony, the results are far more powerful.

Takeaways

  • Knowledge graphs organize data for better retrieval.
  • Leverage semantic relationships for smarter AI.
  • Drive decision making with actionable insights

Prior knowledge

Familiarity with content management, basic AI and LLM understanding, awareness of semantic concepts, interest in improving AI responses

Speaker

 Sweta Bhagat

Sweta Bhagat

  • ServiceNow
Biography

Sweta Bhagat is a content strategist and technical writer with over 18 years of experience, currently working at ServiceNow. She specializes in DITA and structured content, helping teams create clear, scalable, and user-friendly documentation. Sweta enjoys solving complex content challenges and building systems that make information easier to manage and use.
Sweta is known for her ability to bridge technical complexity with clear communication. She collaborates across functions to align content strategy with product design, ensuring high-quality user experiences. A strong advocate for structured authoring, she actively drives best practices in content modeling, reuse, and governance. She brings her expertise in structured content and intelligent information design, building on her previous contributions. Her insights continue to shape discussions around modern technical communication and content strategy at scale.