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Harnessing AI for Enhanced Content Quality Reviews

  • Presentation
  • Artificial Intelligence (AI) in Technical Communication
  • Dr. Fer O'Neil

    Dr. Fer O'Neil

    • ESET

  • Chelsea Fulton

    • ESET

Contents

Discover how the ESET documentation team leveraged AI tools to enhance their content quality reviews. Learn how we combined emerging generative AI resources with existing processes and external tools to create new workflows for content reviews. The content quality review process is crucial not only for ensuring high-quality content for users but also for improving user experience, increasing content production efficiency, reducing localization costs, aligning with company branding, and contributing to departmental content quality standards. 

We will share insights into how the ESET documentation team uses AI-enhanced processes, workflows, and tools to achieve content quality metrics. Finally, we will demonstrate how these AI tools are utilized throughout the content review lifecycle, providing practical examples for implementation.

Takeaways

  • Learn how to combine generative AI resources with existing processes and external tools 
  • Understand the importance of content reviews in ensuring high-quality content
  • See a demonstration of AI tools in a content review lifecycle

Prior knowledge

Attendees should have some basic knowledge of content strategy terms.

Speakers

Dr. Fer O'Neil

Dr. Fer O'Neil

  • ESET
Biography

Fer O'Neil PhD ABD is the Senior Knowledgebase Manager at ESET, a cybersecurity company headquartered in Bratislava, Slovakia, with an office in San Diego, California. In addition to technical communication, Fer has presented internationally on topics such as human-computer interaction, usability and user experience, and localization. He applies his research both professionally and academically, with his work published in industry publications and academic journals across various areas of technical communication.

Fer O'Neil PhD ABD is the Senior Knowledgebase Manager at ESET, a cybersecurity company headquartered in Bratislava, Slovakia, with an office in San Diego, California. In addition to technical communication, Fer has presented internationally on topics such as human-computer interaction, usability and user experience, and localization. He applies his research both professionally and academically, with his work published in industry publications and academic journals across various areas of technical communication.

Chelsea Fulton

  • ESET
Biography

Chelsea Fulton is a Senior Technical Writer at ESET. Throughout her career, Chelsea has created and managed style guides, implemented content strategies, and improved content review lifecycles at multiple companies and large corporations. She is responsible for collaborating with senior management to plan, create, implement, and evaluate the content quality lifecycle for the ESET documentation team.

Chelsea Fulton is a Senior Technical Writer at ESET. Throughout her career, Chelsea has created and managed style guides, implemented content strategies, and improved content review lifecycles at multiple companies and large corporations. She is responsible for collaborating with senior management to plan, create, implement, and evaluate the content quality lifecycle for the ESET documentation team.

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