At the cutting edge of Technical Communication: Your conference program

 ‚Prompt Analytics: Identifying and fixing content gaps’ from Selvaraaju Murugesan

Given the prominence of chatbots across many documentation sites, it is important for technical writers to harness the power of analytics by analysing all prompts in a privacy-centric way. Unlike lexical search analytics whereby technical writers only get list of keywords, prompt analytics provide a clear intent of the “ASK”. Analysing all prompts entered in your chatbot helps technical writers to quickly identify knowledge gaps, address trending topics, and fix the documentation gaps. Moreover, understanding prompt drift helps technical writers how customer behaviour is changing and it help them fix content accordingly.

‚Docs-as-Code: Creating Professional Software Documentation’ from Maia Reichert-Baisch and Valerie Schipka

Managing documentation in fast-paced development environments is challenging, but the Docs-as-Code approach offers a modern solution by applying software development practices to documentation. This session introduces you to the fundamentals of static site generators (SSGs) and demonstrates how open source tools like MkDocs can turn plain text into professional, user-friendly documentation websites. We will walk you through the whole setup in a live tutorial, from installation to the integration of your documentation into a continuous delivery environment. By the end of this tutorial you will have an up and running documentation website. Whether you're a technical writer, developer, or part of an agile team, you will leave this session with practical insights on how to create cost-effective, agile documentation solutions using only open source tools. Join Valerie Schipka and Maia Reichert-Baisc at tcworld conference 2025 on November 11 for the tutorial ‘Docs-as-Code: Creating Professional Software Documentation with Static Site Generators’ to gain practical insights on how to create cost-effective, agile documentation solutions using only open source tools.

‚IA for AI: Structuring content to get better answers from chatbots and other delivery platforms’ from Rahel Bailie

Rahel Bailie will be speaking about content operations and how to get the best results from your content. November 11th: In her presentation “IA for AI,” Rahel Bailie explores a range of structural techniques that help you get better answers from AI-enabled chatbots and content delivery platforms. November 12th: In the workshop “Reframing Content Operations as a Means to an End,” she focuses on how to position content operations as a strategic investment, making the case in a way that resonates with budget holders. On November 12th, Rahel Bailie will also be co-presenting with Leah Guren on how to guide your customers to better outcomes, using examples and real-life stories.

‚Comparing Knowledge Graph Use in Large Scale Documentation Projects’ from Ulrike Parson together with Martin Blumbach

As digitalization continues to advance, the demands on technical documentation are also increasing: Documentation must accurately reflect the configured and delivered product and, ideally, be updatable after delivery. Knowledge graphs can store both product data and information metadata that describe modular technical documentation. This capability allows for the creation of configuration-specific documentation and the generation of appropriate documentation for the digital twin. Ericsson and parson will present and compare the use of knowledge graphs in different (non-joint) large scale documentation projects, illustrating how to effectively integrate this technology. 

Other presentations in German language from Ulrike Parson together with Harald Stadlbauer you can find in the program.

‚UX writing at Danfoss Drives – A new field of expertise for the Technical Communication team’ from Holger Thater and Marlene Krogh Cordes

The field of technical communication is currently evolving and changing rapidly. It is no longer just about writing content for printed user manuals. The help of technical communicators is also needed in other aspects of communicating with the users.
As a natural next step for the TecCom team in Danfoss Drives, Holger Thater and Marlene Krogh Cordes wanted to take on a new field of expertise: UX writing. The task was therefore to educate themselves on UX writing in general and come up with a new process for reviewing this type of content within their business unit. Furthermore, the team will learn how to independently create software-related content based on the developer documentation.
This presentation will act as an example of how to start from scratch, paving the way to a new field of expertise for the Technical Writers in Danfoss Drives.

‚Bridging Teams, Processes, and Technologies for Creating Owner’s Manuals at Mercedes-Benz’ from Alex Masycheff and Christoph Weiß

Mercedes-Benz delivers vehicle owner’s manuals for approximately 40 car lines to over 80 markets in 36 languages through four delivery channels. They involve multiple teams, tools, and processes. But how do you make sure that all these pieces work together towards the common goals? How do you verify that each team is using the right tools and processes to efficiently contribute their share in creating technical documentation? This requires building bridges between the teams and technologies across the entire organization. Join us at this session to learn which approaches and practices are used at Mercedes-Benz to encourage and manage collaboration between all teams involved in creation and delivery of technical documentation, and how these methodologies can be useful for any large company in any industry, especially for those companies that produce complex technical documentation for complex products and operate in multiple markets.