Early in the 2020 COVID-19 crisis, Technically Write IT (TWi) partnered with Tech Writers Without Borders to match volunteer technical writers with non-profit organisations. TWi designed a chatbot that was used to gather and manage volunteer data.
The volunteer response was overwhelming, and the chatbot became a necessary tool for managing the response efficiently.
In this tutorial, you'll learn how to determine the use case for a chatbot and a design approach to creating a conversational chatbot. The tutorial will be hands-on as you will have the opportunity to create your own chatbot.
This tutorial does not require previous knowledge of the subject.
Toni Byrd Ressaire is the Project Director at TWi. She previously owned her own company Info4Design. Toni is co-founder of the Information 4.0 Consortium and Tech Writers Without Borders. She teaches Information Development and Design at Cork Institute of Technology.
Neil Mahony is an Instructional Designer who specializes in software training and chatbot development for Technically Write IT(TWi). Previously, Neil worked in the youth sector as an Information Officer. Neil has more than 10 years experience in web development and content creation.