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Design an Information Gathering Chatbot for Your Organisation

  • Tutorial
  • 05. November
  • 15:30 - 16:30 PM (CET)
  • Channel C
  • finished
  • Toni Ressaire

    Toni Ressaire

    • Technically Write IT
  • Neil Mahony

    Neil Mahony

    • Technically Write IT

Contents

Early in the 2020 COVID-19 crisis, Technically Write IT (TWi) partnered with Tech Writers Without Borders to match volunteer technical writers with non-profit organisations. TWi designed a chatbot that was used to gather and manage volunteer data.

The volunteer response was overwhelming, and the chatbot became a necessary tool for managing the response efficiently.

Takeaways

In this tutorial, you'll learn how to determine the use case for a chatbot and a design approach to creating a conversational chatbot. The tutorial will be hands-on as you will have the opportunity to create your own chatbot.

Prior knowledge

This tutorial does not require previous knowledge of the subject.

Speakers

Toni Ressaire

Toni Ressaire

  • Technically Write IT
Biography

Toni Byrd Ressaire is the Director of Innovation at TWi. She teaches in the Masters of Technical Communications program at Munster Technological University in Ireland.

Toni Byrd Ressaire is the Director of Innovation at TWi. She teaches in the Masters of Technical Communications program at Munster Technological University in Ireland.

Neil Mahony

Neil Mahony

  • Technically Write IT
Biography

Neil Mahony is an Instructional Designer who specializes in software training and chatbot development for Technically Write IT(TWi). Previously, Neil worked in the youth sector as an Information Officer. Neil has more than 10 years experience in web development and content creation.

Neil Mahony is an Instructional Designer who specializes in software training and chatbot development for Technically Write IT(TWi). Previously, Neil worked in the youth sector as an Information Officer. Neil has more than 10 years experience in web development and content creation.

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