When talking about continuous delivery, experts mostly concentrate on tools and automation and publication schedules. And these things are, of course, critical for success. However, there are at least two other factors that can either take your operations up a few levels or bring them down, and yet they are rarely spoken about in this context. I would like to remedy this and talk a little about People and Processes.
Svetlana Yaksheneva has been working in technical communication for over 15 years in such companies as Intel and Kaspersky. At Kaspersky, besides being an acting technical writer, Svetlana drives creation and implementation of new procedures and best practices that improve the quality of technical documentation and development timelines. She is actively involved in the internal training and delivers workshops on business writing.