tekom - conferences

How to feed a chatbot with your documentation content

  • Partner presentation
  • Analysis and Content Strategy
  • 14. November
  • 09:00 - 09:45 AM (CET)
  • C6.2
  • finished
  • Presentation Slides
  •  Mette Lilienthal

    Mette Lilienthal

    • parson AG
  •  Jörg Schmidt

    Jörg Schmidt

    • RWS plc

Content

This presentation introduces a content supply chain to make XML documentation content accessible to a chatbot. A typical use-case scenario would be using the chatbot for troubleshooting, having the chatbot respond with the correct solution(s) extracted directly from the XML source files. The solution was developed as part of a master’s thesis, which also included tests of the user acceptance for this kind of user assistance.

Takeaways

How to make XML documentation content accessible to chatbots; how well chatbots are received by users in troubleshooting scenarios; what makes a documentation chatbot better than for example ChatGPT.

Prior knowledge

Knowledge of XML/DITA, usage of metadata, and rough understanding of chatbots could be helpful.

Speakers

 Mette Lilienthal

Mette Lilienthal

  • parson AG
Biography

Mette first started working with speech automation during her Bachelor studies. For her degree in Technical Communication she developed a chatbot for her Master’s thesis. She now works at parson as a Technical Communicator.

 Jörg Schmidt

Jörg Schmidt

  • RWS plc
Biography

Jörg has been working in multiple roles for different CCMS providers for more than 20 years. During that time, he has helped defining and implementing solutions in verticals like machinery, automotive, A&D - but also pharma & finance. Since 2013, he has been working for RWS as a Solution Architect.