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How to feed a chatbot with your documentation content

  • Partner presentation
  • Content Strategy & Information Architecture
  • 14. November
  • 09:00 AM (CET) - 09:45 AM (CET)
  • C6.2
  • finished
  • Mette Lilienthal

    Mette Lilienthal

    • parson AG
  • Jörg Schmidt

    Jörg Schmidt

    • RWS Group

Contents

This presentation introduces a content supply chain to make XML documentation content accessible to a chatbot. A typical use-case scenario would be using the chatbot for troubleshooting, having the chatbot respond with the correct solution(s) extracted directly from the XML source files. The solution was developed as part of a master’s thesis, which also included tests of the user acceptance for this kind of user assistance.

Takeaways

How to make XML documentation content accessible to chatbots; how well chatbots are received by users in troubleshooting scenarios; what makes a documentation chatbot better than for example ChatGPT.

Prior knowledge

Knowledge of XML/DITA, usage of metadata, and rough understanding of chatbots could be helpful.

Speakers

Mette Lilienthal

Mette Lilienthal

  • parson AG
  • Show profile
Biography

Mette Lilienthal arbeitet seit drei Jahren bei der parson AG als Technical Communicator. Neben der Beratung zu Content-Prozessen und der Begleitung von Systemevaluationen gehört auch das Aufsetzen bzw. Implementieren von Informationsarchitekturen zu ihren Tätigkeitsbereichen. Die Einführung einer Informationsarchitektur mit entpsrechendem Content-Reengineering bei der SEW ist ihr jüngstes Projekt dieser Art.

Jörg Schmidt

Jörg Schmidt

  • RWS Group
  • Show profile
Biography

Jörg has been working in multiple roles for different CCMS solution providers for more than 20 years. During that time he has helped defining and implementing CCMS solutions in several verticals such as manufacturing, automotive, aerospace & defence - and also pharma & finance. Since 2013, Jörg is working for RWS (formerly SDL) as Solution Architect. In 2020 he got certified as Knowledge Engineer by the Semantic Web Company. Jörg is living and working out of Munich in Germany.

Jörg has been working in multiple roles for different CCMS solution providers for more than 20 years. During that time he has helped defining and implementing CCMS solutions in several verticals such as manufacturing, automotive, aerospace & defence - and also pharma & finance. Since 2013, Jörg is working for RWS (formerly SDL) as Solution Architect. In 2020 he got certified as Knowledge Engineer by the Semantic Web Company. Jörg is living and working out of Munich in Germany.

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