Undertaking large projects to rethink your documentation portal can be time-consuming and difficult, but can have lasting benefits. In this presentation, we will discuss our experience undertaking one of these projects, where we migrated our documentation to a single-sourced project and increased efficiency by 12x, created a smart version selection, and personalized the content shown based on the user's platform.
You will learn about:
- Managing large migration projects
- Using single-sourcing to support multiple versions and platforms
- Personalizing content for better user experience
- Using consistent design language
No prior knowledge required, however users should be familiar with single-sourcing in general.
An American transplant living in Nuremberg, Germany, Nico is Team Lead Education at Exasol AG and is responsible for technical documentation and training. He has a Bachelor's in Information Systems Management and German and has spent the last 4 years helping users get the information they need.
Matthew Ellison has over 25 years of experience as a user assistance and elearning professional in the software industry. Much of this time was spent managing a team of writers and trainers in the UK, before enjoying a period in the U.S. as Director of the WinWriters (now WritersUA) Conference.