Docs 2.0: Taking your docs portal from good to great

Partner presentation
Intelligent Delivery of User Information

12. November
11:00 - 11:45 AM (CET)
Channel D

finished

Nico Conforti
- Exasol AG
Matthew Ellison
- UA Europe

Content

Undertaking large projects to rethink your documentation portal can be time-consuming and difficult, but can have lasting benefits. In this presentation, we will discuss our experience undertaking one of these projects, where we migrated our documentation to a single-sourced project and increased efficiency by 12x, created a smart version selection, and personalized the content shown based on the user's platform.

Takeaways

You will learn about:

Managing large migration projects
Using single-sourcing to support multiple versions and platforms
Personalizing content for better user experience
Using consistent design language

Prior knowledge

No prior knowledge required, however users should be familiar with single-sourcing in general.

Speakers

Nico Conforti

Exasol AG

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Biography

An American transplant living in Nuremberg, Germany, Nico is Team Lead Education at Exasol AG and is responsible for technical documentation and training. He has a Bachelor's in Information Systems Management and German and has spent the last 4 years helping users get the information they need.

Matthew Ellison

UA Europe

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Biography

Matthew Ellison has over 25 years of experience as a user assistance and elearning professional in the software industry. Much of this time was spent managing a team of writers and trainers in the UK, before enjoying a period in the U.S. as Director of the WinWriters (now WritersUA) Conference.

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