tekom - conferences

Docs 2.0: Taking your docs portal from good to great

  • Partner Presentation
  • Intelligent Delivery of User Information
  • 12. November
  • 11:00 - 11:45 o'clock (CET)
  • Channel D | Online
  •  Nico Conforti

    Nico Conforti

    • Exasol AG
  •  Matthew Ellison

    Matthew Ellison

    • UA Europe

Content

Undertaking large projects to rethink your documentation portal can be time-consuming and difficult, but can have lasting benefits. In this presentation, we will discuss our experience undertaking one of these projects, where we migrated our documentation to a single-sourced project and increased efficiency by 12x, created a smart version selection, and personalized the content shown based on the user's platform.

Takeaways

You will learn about:

  • Managing large migration projects
  • Using single-sourcing to support multiple versions and platforms
  • Personalizing content for better user experience
  • Using consistent design language

Prior knowledge

No prior knowledge required, however users should be familiar with single-sourcing in general.

Speakers

 Nico Conforti

Nico Conforti

  • Exasol AG
Biography

An American transplant living in Nuremberg, Germany, Nico is Team Lead Education at Exasol AG and is responsible for technical documentation and training. He has a Bachelor's in Information Systems Management and German and has spent the last 4 years helping users get the information they need.

 Matthew Ellison

Matthew Ellison

  • UA Europe
Biography

Matthew Ellison has over 25 years of experience as a user assistance and elearning professional in the software industry. Much of this time was spent managing a team of writers and trainers in the UK, before enjoying a period in the U.S. as Director of the WinWriters (now WritersUA) Conference.