Automating processes with Content and Agentic AI
- Presentation
- Artificial Intelligence (AI) in Technical Communication
- 11. November
- 11:15 - 12:00 AM (CET)
- Plenum 1
-
Fabrice Lacroix
- Fluid Topics
Contents
Agentic, the next revolution of AI is already hitting, and it’s massive. Agentic AI is redefining the way companies will automate processes and empower users. Let’s skip the friendly chatbot that answers basic queries. The new frontier lies in solving complex product-related processes: automation of end-to-end troubleshooting and resolution, optimization of field service case handling are among the new challenges for innovative tech companies.
Recent AI advancements - you may have heard of DeepSeek and MCP – are truly enabling this. But this revolution cannot happen without an evolution in product knowledge and technical documentation. Content Professionals will have to adapt their information strategy to meet the new demands. What does it change for them and how must them get prepared?
Takeaways
Let’s explore the capabilities of Agentic AI, illustrated by an example of Agentic system for field service optimization. You’ll then learn how Agentic AI is the next evolution of Content Delivery, and how it impacts tech comm teams.