Sometimes, the biggest problems technical communicators face are not the difficulties users experience with the documentation, but from internal skirmishes with the software and hardware development teams. This presentation reports on a study of the perceptions of technical communicators held by the Subject Matter Experts (SMEs) with whom we work.
- Name the expectations that SMEs have of technical communicators
- Describe how SMEs perceive technical communicators
- Learn the best and worst experiences of working with us
Past experience of working with Subject Matter Experts
Saul Carliner is a Professor of Educational Technology at Concordia University, and the author of several books on technical communication and training.