tekom - conferences

How Do Subject Matter Experts Perceive Tech Comm Services?

  • Presentation
  • Project, Team and Cost Management in Technical Communication
  • Professor Saul Carliner

    Professor Saul Carliner

    • Concordia University

Takeaways

Sometimes, the biggest problems technical communicators face are not the difficulties users experience with the documentation, but from internal skirmishes with the software and hardware development teams. This presentation reports on a study of the perceptions of technical communicators held by the Subject Matter Experts (SMEs) with whom we work.

Content

  • Name the expectations that SMEs have of technical communicators
  • Describe how SMEs perceive technical communicators
  • Learn the best and worst experiences of working with us

Prior knowledge

Past experience of working with Subject Matter Experts

Speaker

Professor Saul Carliner

Professor Saul Carliner

  • Concordia University
Biography

Saul Carliner is a Professor of Educational Technology at Concordia University, and the author of several books on technical communication and training.