UI for AI: Reinventing the User Experience
- Presentation
- Content Delivery
- 10. November
- 05:45 PM (CET) - 06:30 PM (CET)
- Plenum 1
-
Fabrice Lacroix
- Fluid Topics
Contents
With AI, users are taking control over how content is served to them: summarize, translate, analyze, personalize - whatever they ask, AI can do. User-friendliness is at its peak but the oversimplistic UI design of a chatbot, popularized by ChatGPT and similar tools, is not a fit for product knowledge. At some point, unleashed AI can compromise the accuracy, reliability, and ultimately the usability of technical documentation, hence introducing risks and liability for the company.
As content professionals, we cannot deprive nor stop users from leveraging AI on our documentation. The new frontier is to harness AI to give users the experience they seek while ensuring the pertinence, practicality, and trustworthiness of the information that is delivered to them. This means reinventing the user interface for the AI age.
Join Fabrice Lacroix, CEO of Fluid Topics, as he explores strategies for UI for AI.
Takeaways
We will examine the need for native AI user experiences that are deeply integrated with content delivery. We will then share actionable examples and design principles that ensure AI-powered UIs maximize both usability and reliability.
Prior knowledge
Proficiency in technical communications, interest in UI/UX and AI technologies