Vita

With over nine years of technical communication experience, I have worn many hats: technical writer, technical writer manager, product owner manager, and now Head of Content Strategy. For Emerson’s T&M Business Unit, I lead transformational efforts to improve our omnichannel experience. Framing documentation as a product, I advocate for content improvements that center our customers and their goals. I sponsor content model redesigns, usability testing, massive source migrations, and more. Right now, I’m focusing on how structured content can enable AI experiences at my company.

Social Media

• https://www.linkedin.com/in/caley-burton/

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