Vita

Oliver Labas leads a technical writing team in Technical Content Services at dormakaba, producing user, admin, and installation documentation for access control products. His work centers on task-based information architecture and embedding writers early in product design so they shape UI text rather than describe it later.

With 23 years in technical communication, he has worked across structured authoring, content strategy, and UX writing. He treats documentation as part of product design and flags confusing flows before they ship.

This past year, he has tested where AI helps documentation and where it introduces risk, from hallucinated product details to translations that no longer match the product.

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