Vita

Emily is an AI Specialist and User Assistance Developer at SAP, where she is a leading voice in helping technical writers and content designers build genuine AI fluency — not just tool familiarity, but the deeper critical and creative skills the AI era demands. She develops frameworks, training resources, and practical tools that bridge the gap between AI capability and communicator confidence. With a PhD in language and literature studies and a career spanning technical communication, UX writing, and AI enablement, Emily brings a broad perspective to how documentation and content design must evolve. She is particularly interested in how technical communicators can leverage AI tooling in ways that are genuinely empowering, moving the profession forward rather than hollowing it out.