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Quality Management in the Era of AI – Welcome or Good Bye to Standards?

  • Meetup
  • GALA
  • 05. November
  • 09:00 - 10:00 AM (CET)
  • Foyer
  • finished
  • No presentation slides uploaded
  • Katerina Gasova

    Katerina Gasova

  • Daniel Zielinski

    Daniel Zielinski

    • Loctimize

Contents

In this session, we will explore and discuss the perspectives of quality management and the role of standards in the era of AI-supported multimodal content delivery. The growing complexity of quality management will be illustrated through the evolution of quality management standards – from the general ISO 9000 family of standards to more specialized standards that address the need to measure translation quality, achieve compatibility of file exchange formats, and define requirements for translation resources and translation project management. This journey will lead us to the extensive portfolio of today's ISO and ASTM standards.

We will explain the guidance and inspiration found in today's standards, including examples. The subsequent discussion will offer a deep dive into questions such as “Which standards should we care about?”, “How do we define quality from the perspective of the customer?”, and “How can we be sure that the required quality is delivered?”

Takeaways

The audience will receive a structured overview of standards that are important for designing and implementing a modern quality management framework, including historical context. Presenters will share insights into the latest ISO and ASTM standards published in 2023 and 2024, detailing commonalities, differences, and relationships between standards that address the same or similar topics (e.g., ISO 11669-2024 and ASTM F2575-23).

The audience will also learn:

  • Which sections and guidelines are important for setting up translation project parameters.
  • How to perform a risk assessment.
  • How to define quality specifications in collaboration between Buyers and Service Providers.
  • How to set up a quality measurement framework.

The discussion will clarify specific questions and explore particular use-cases brought up by the audience.

Speakers

Katerina Gasova

Katerina Gasova

Biography

Katerina Gasova joined the first localization team of Moravia IT s.r.o. in 1994, having previously specialized in technical and legal translations. In 2004 Katerina set the foundation for Moravia's Linguistic Services Department to develop and implement language quality management strategy and expert language-related services at Moravia. As a team leader, expert advisor and mentor, Katerina has been supporting the world-wide team of in-house and in-country linguistic experts in linguistics, quality assurance, terminology management, machine translation quality assessment and post-editing in theory and practice. Katerina holds a Master’s Degree from Masaryk University in Brno, Faculty of Arts, in English and German Language and Literature. She lives in Brno, Czech Republic.

Daniel Zielinski

Daniel Zielinski

  • Loctimize
Biography

Daniel Zielinski has a university degree in translation and is managing director of Loctimize GmbH in Saarbrücken (Germany). He works as a consultant for translation and localization technologies and as a trainer holding training certificates for all relevant translation tools with more than 10 years of experience. He designs and develops training courses for translators, project managers, localizers and terminologists, and has organized and delivered numerous training courses and workshops worldwide. His consulting services include process analysis and tool configuration assessment, translation platform implementation and roll-out.

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