tekom - conferences

From content creation to users’ success: ensuring AI deployment value

  • Technology Days
  • Artificial Intelligence (AI) in Technical Communication
  • 29. October
  • 14:00 - 14:40 PM (CET)
  • finished
  •  Josh Anderson

    Josh Anderson

    • Paligo
  •  Keren Brown

    Keren Brown

    • Zoomin

Contents

The age of AI is upon us and we’re all learning how it will affect our work. There are huge efficiency gains to be made, but what’s the smartest - and most secure - way to enjoy those efficiencies? Using the power of AI to improve customer self-service and knowledge base searches is a no-brainer. The question is - how do you do it right? Join this session to learn how to maximize the value of your technical content for AI applications.

Takeaways

- Key concepts you need to know about implementing AI applications

- How AI is transforming the way technical writers work

- How to optimise your knowledge for AI value

 

Speakers

 Josh Anderson

Josh Anderson

  • Paligo
Biography

Josh Anderson is an American Canadian Information Architect at Paligo. He analyzes and structures content to reveal the insights that come from the creative organization of information. Josh was an English teacher in Japan and an SEO Specialist in the Chicagoland area before earning a Master of Information at the University of Toronto. He has spoken at industry conferences such as ContentTECH Summit, ConVEx, LavaCon, and World IA Day events in Toronto and Okinawa. In his free time, Josh creates and listens to a wide variety of music.

Josh Anderson is an American Canadian Information Architect at Paligo. He analyzes and structures content to reveal the insights that come from the creative organization of information. Josh was an English teacher in Japan and an SEO Specialist in the Chicagoland area before earning a Master of Information at the University of Toronto. He has spoken at industry conferences such as ContentTECH Summit, ConVEx, LavaCon, and World IA Day events in Toronto and Okinawa. In his free time, Josh creates and listens to a wide variety of music.

 Keren Brown

Keren Brown

  • Zoomin
Biography

Keren Brown currently is VP Value and Enablement at Zoomin, where she leads Sales Enablement, Customer Value and Education, Product enablement and adoption, and Marketing. Her expertise lies in maximizing product value, collaborating with product teams, creating effective marketing strategies, and conducting ROI analysis. At Zoomin, Keren helps technical documentation managers to articulate the measurable value of their technical documentation to their upper management, and helps them implement GPT solutions for their own knowledge portals. Previously, Keren served as a Business Development Manager at Amazon Web Services and Global Head of L&D at Riskified.

Keren Brown currently is VP Value and Enablement at Zoomin, where she leads Sales Enablement, Customer Value and Education, Product enablement and adoption, and Marketing. Her expertise lies in maximizing product value, collaborating with product teams, creating effective marketing strategies, and conducting ROI analysis. At Zoomin, Keren helps technical documentation managers to articulate the measurable value of their technical documentation to their upper management, and helps them implement GPT solutions for their own knowledge portals. Previously, Keren served as a Business Development Manager at Amazon Web Services and Global Head of L&D at Riskified.