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tcworld conference 2025 Conference program Detail

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How to move from linear technical publications to context-based instructions

  • Presentation
  • Intelligent Delivery of User Information
  • 14. November
  • 16:30 - 17:15 PM (CET)
  • C5.2
  • finished
  • Kees van Mansom

    Kees van Mansom

    • Accenture

Contents

Increasing the efficiency of Operators and (Field) Engineers by providing end-to-end experiences that cover the entire operating, maintenance or repair process in a step-by-step interactive instruction for which the content directly comes from the Component Content Management System (CCMS).

Takeaways

In this session, participants will learn how to improve the user experience by presenting content in a non-linear way, based on the context of the user and utilizing all available data, utilizing content from their CCMS.

Prior knowledge

Structured content authoring

Speaker

Kees van Mansom

Kees van Mansom

  • Accenture
  • Show profile
Biography

I always find it interesting to see how one small idea can have an impact beyond the expected technological advancements and efficiency improvements.  As an innovator and storyteller, I have been telling stories and pitching innovative solutions as long as I can remember. My main motivation – you could call it my purpose - has always been helping other people develop and grow, and I feel at my best when working on solutions that have a positive impact on people’s work and life.

By utilizing my storytelling, ideation and (technical) writing skills, I make sure there is the commitment from all key players in the organization to grow innovative ideas into solutions and transformations that bring real value to my clients, their customers, and their people. 

I help my clients in transforming their processes using state of the art technology and introducing innovations. By constantly challenging the status quo, I drive changes that have a real impact on people, processes and technology. As the European Technical Publication Services Lead for Accenture, I help my clients by managing the introduction of AI-driven solutions and managed services to transform and optimize their technical publication processes.

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