How to move from linear technical publications to context-based instructions

Presentation
Intelligent Delivery of User Information

14. November
16:30 - 17:15 PM (CET)
C5.2

finished

Kees van Mansom
- Accenture

Increasing the efficiency of Operators and (Field) Engineers by providing end-to-end experiences that cover the entire operating, maintenance or repair process in a step-by-step interactive instruction for which the content directly comes from the Component Content Management System (CCMS).

Takeaways

In this session, participants will learn how to improve the user experience by presenting content in a non-linear way, based on the context of the user and utilizing all available data, utilizing content from their CCMS.

Prior knowledge

Structured content authoring

Speaker

Kees van Mansom

Accenture

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Biography

As the leading technical solution architect in technical publication services at Accenture, I help my clients in transforming the operations of their technical documentation departments by architecting solutions based on state-of-the-art technology. A good example of my work is the design and development of a revolutionary new solution for context-based instructions, which will provide organizations with the means to give every individual user the right instruction at the right time and tailored to the context.

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