How to move from linear technical publications to context-based instructions

  • Presentation
  • Intelligent Delivery of User Information
  • 14. November
  • 04:30 PM (CET) - 05:15 PM (CET)
  • C5.2
  • finished
  •  Kees van Mansom

    Kees van Mansom

    • Accenture

Contents

Increasing the efficiency of Operators and (Field) Engineers by providing end-to-end experiences that cover the entire operating, maintenance or repair process in a step-by-step interactive instruction for which the content directly comes from the Component Content Management System (CCMS).

Takeaways

In this session, participants will learn how to improve the user experience by presenting content in a non-linear way, based on the context of the user and utilizing all available data, utilizing content from their CCMS.

Prior knowledge

Structured content authoring

Speaker

 Kees van Mansom

Kees van Mansom

  • Accenture
Biography

Before my career had even properly begun, I was already dismissed as a temporary worker because I told my manager the work was so repetitive it made me feel like a robot. Since then, my mission has been to use and explain technology in a way that motivates people and helps them reinvent themselves. Working together with my clients on technical innovations in a team setting gives me satisfaction and energy.

By combining a proven innovation approach with design thinking and storytelling techniques, I activate changes that are embraced at all levels of the organization and lead to maximum and lasting impact. I enjoy pushing the boundaries of what is technically possible and continuously learn and look for different scenarios to solve complex challenges, but always from the perspective that it must bring value to my clients and result in a better experience for their customers and employees.

As Technical Publication Services Lead at Accenture, I help them in transforming their processes using state-of-the-art technology and introducing innovations. By constantly challenging the status quo, I drive changes that have a real impact on people, processes and technology.

Before my career had even properly begun, I was already dismissed as a temporary worker because I told my manager the work was so repetitive it made me feel like a robot. Since then, my mission has been to use and explain technology in a way that motivates people and helps them reinvent themselves. Working together with my clients on technical innovations in a team setting gives me satisfaction and energy.

By combining a proven innovation approach with design thinking and storytelling techniques, I activate changes that are embraced at all levels of the organization and lead to maximum and lasting impact. I enjoy pushing the boundaries of what is technically possible and continuously learn and look for different scenarios to solve complex challenges, but always from the perspective that it must bring value to my clients and result in a better experience for their customers and employees.

As Technical Publication Services Lead at Accenture, I help them in transforming their processes using state-of-the-art technology and introducing innovations. By constantly challenging the status quo, I drive changes that have a real impact on people, processes and technology.