tekom - conferences

Moving with the times: Refreshing the HERE developer documentation website

  • Presentation
  • Content Delivery
  • 06. November
  • 16:30 - 17:15 PM (CET)
  • C5.1
  • finished
  • Presentation Slides
  •  Nick Hill

    Nick Hill

    • HERE

Contents

 

Recently, HERE replaced its previous developer documentation site with a new Zoomin-based solution.

This presentation presents the new features we unlocked along the way, the lessons we learned in the migration, and how things are going so far.
While the Documentation & Internationalization team at HERE focuses on developer documentation and, while we use a specific solution, this presentation will focus on the topics of general interest to those delivering their information via a website.

Topics covered include using GPT as a delivery channel for natural language queries for our customers, leveraging analytics to make data-driven decisions, and making our content more dynamic. We also focus on a rapid publication cadence.

 

Takeaways

Attendees will learn the following:

  • Lessons learned when adopting GPT solutions as a delivery channel when embedded in a website
  • Using analytics data
  • The importance of user acceptance testing

Prior knowledge

This presentation is targeted at people without extensive experience in website development.

However, those who are involved in designing how information gets to their users via a website will benefit most

Speaker

 Nick Hill

Nick Hill

  • HERE
Biography

Senior technical communications professional with over 25 years of experience in the field with a primary focus on developer documentation. I am a proponent of the docs-as-code methodology for issuing documentation to customers, with a focus on CI/CD practices and automation.