Preparing Content to Support Workers’ Informal, On-the-Job Learning
- Tutorial
- Content Strategy & Information Architecture
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Professor Saul Carliner
- Concordia University
Contents
Technical communicators often note that our content also serves educational purposes. But how exactly is the content used educationally, and what can we do to promote its use? Based on findings from a four-year program of research that explored what workers learn informally on the job, the types of resources that they employ when learning, and how workers apply what they learn, as well as a survey of training professionals regarding their use of, and support for, informal learning in their workplaces, this session offers concrete suggestions on ways to create and distribute materials to support workers in mastering their jobs. Applying the insights from this session, participants can expand the ways that workers use technical content.
Takeaways
- Explain how workers and training professionals leverage technical content for informal learning purposes.
- Describe concrete strategies for creating and distributing content so it supports workers in their informal learning.
Prior knowledge
Awareness of alternate uses for technical content besides traditional documentation.