Role of technical writers in building trust into GenAI-based system responses
- Presentation
- Content Creation
- 06. November
- 15:00 - 15:45 PM (CET)
- C6.1
-
Dr Selvaraaju Murugesan
- Document360
Contents
GenAI-based systems, including assistive search, chatbots, and agents, are built upon the organization’s knowledge base content. Technical writers' meticulously crafted content is now utilized by these systems to generate responses to customer queries. However, technical writers lack direct control over the responses generated by GenAI-based systems, raising concerns about the potential for misinformation and erosion of trust in the content. This presentation addresses the evolving role of technical writers in ensuring the accuracy of responses produced by GenAI-based systems and in building and maintaining trust with customers.
Takeaways
The key aways are
- Customers behavioural trend and technological trend
- Improving trust of GenAI-based system responses
- Emerging roles and responsibility of technical writers
- Evaluation framework and metrics
Prior knowledge
No
Speaker
Biography