Contents
Do you know what your readers really want from the documentation you send them? You might think you are giving them high-quality documentation, but do your readers agree with you? Have you asked them?
This talk presents data from an applied research study that proposes a focused, clearly defined, and reader-oriented model for collecting meaningful and actionable feedback to improve documentation quality and increase reader satisfaction.
Takeaways
When we are done, you will have a narrow yet comprehensive set of empirically tested information quality dimensions that you can use to make your readers happy. And who doesn't want happy readers?
Prior knowledge
None
Speaker
Biography