Do you know what your readers really want from the documentation you send them? You might think you are giving them high-quality documentation, but do your readers agree with you? Have you asked them?
This talk presents data from an applied research study that proposes a focused, clearly defined, and reader-oriented model for collecting meaningful and actionable feedback to improve documentation quality and increase reader satisfaction.
When we are done, you will have a narrow yet comprehensive set of empirically tested information quality dimensions that you can use to make your readers happy. And who doesn't want happy readers?
Yoel Strimling has been spinning straw into gold for over 20 years. Over the course of his career, he has successfully improved the content, writing style, and look and feel of his employers’ most important and most used customer-facing documentation.