Contents
Do you know what your readers really want from the documentation you send them? You might think you are giving them high-quality documentation, but do your readers agree with you? Have you asked them?
This talk presents data from an applied research study that proposes a focused, clearly defined, and reader-oriented model for collecting meaningful and actionable feedback to improve documentation quality and increase reader satisfaction.
Takeaways
When we are done, you will have a narrow yet comprehensive set of empirically tested information quality dimensions that you can use to make your readers happy. And who doesn't want happy readers?
Prior knowledge
None
Speaker
Yoel Strimling
- CEVA-DSP
- Show profile
Biography