User-Centric AI: Defining Usability for Product Information Assistants
- Presentation
- Artificial Intelligence (AI) in Technical Communication
- 06. November
- 16:30 - 17:15 PM (CET)
- C4.2
- finished Presentation Slides
-
Elzbieta Wiltenburg
- Aleido
Contents
The emergence of generative AI has increased chatbot use for product information. While inspiring and impressive, many current systems do not optimally support users. To create systems that seamlessly integrate into workflows and boost efficiency, we must understand users and their challenges. Finally, we need to ask ourselves which challenges can be solved by implementing an AI system.
Takeaways
You will learn about AI assistants for consuming product information:
- Issues when using these tools.
- Usability requirements for efficient AI tools.
- The role of technical communicators in creating efficient AI solutions.
Prior knowledge
No prior knowledge is required.
Speaker
Biography