User-Centric AI: Defining Usability for Product Information Assistants

Presentation
Artificial Intelligence (AI) in Technical Communication

06. November
16:30 - 17:15 PM (CET)
C4.2

finished

Elzbieta Wiltenburg

The emergence of generative AI has increased chatbot use for product information. While inspiring and impressive, many current systems do not optimally support users. To create systems that seamlessly integrate into workflows and boost efficiency, we must understand users and their challenges. Finally, we need to ask ourselves which challenges can be solved by implementing an AI system.

Takeaways

You will learn about AI assistants for consuming product information:

Issues when using these tools.
Usability requirements for efficient AI tools.
The role of technical communicators in creating efficient AI solutions.

Prior knowledge

No prior knowledge is required.

Speaker

Elzbieta Wiltenburg

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Biography

I am a PhD in Neuroscience with a passion for bridging the gap between human cognition and artificial intelligence. With over seven years as a technical communicator, I excel in transforming complex data into clear, user-friendly information. My background in psychology and neuroscience aligns with my fascination with AI, especially in how it reshapes our understanding of human intelligence and inspires advances in technology. I'm particularly interested in the use of generative AI in content creation and technical communication. My aim is to simplify technical information, making it accessible and useful, driven by my commitment to usability and efficiency in information flow.

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