tekom - conferences

tcworld conference 2025 Conference Program Conference program Detail

Back to the Conference Program

Using Knowledge Graphs to Document Cloud Native Products

  • Partner presentation
  • Intelligent Delivery of User Information
  • 05. November
  • 11:30 - 12:15 AM (CET)
  • C6.1
  • finished
  • Martin Blumbach

    Martin Blumbach

    • Ericsson
  • Stefan Reinhardt

    Stefan Reinhardt

    • eccenca

Contents

Cloud native software products consist of individually life-cycled, frequently released, and flexibly assembled components called "microservices". This presentation explores how technical documentation for such products can be automated. The challenge for automation is that content must be life-cycled per microservice but must be presented from the perspective of the product user who "sees" functions and use cases, not microservices.

We'll present our content delivery pipeline built around a "knowledge graph platform" based on eccenca corporate memory. Knowledge is expressed in RDF knowledge graphs automatically instantiated from machine readable information "fragments" and manually created DITA topics. For publishing, we automatically assemble DITA bookmaps including manually and automatically created DITA topics. We'll also present visualization of knowledge for SMEs and give an outlook on how to repurpose knowledge, for example for Generative AI. 

Takeaways

Using knowledge graphs in technical documentation:

  • is a marathon, not a sprint
  • requires active change management and competence buildup
  • allows automation by making tacit knowledge explicit
  • opens up new opportunities

Prior knowledge

- DITA basics

- Knowledge graphs (not necessary, but beneficial)

Speakers

Martin Blumbach

Martin Blumbach

  • Ericsson
Biography

Martin is the lead architect for automating technical documentation of cloud native software products. He is working with the tool and abstract knowledge representation aspects of the content delivery pipeline. Martin has a long history as system architect of large scale Ericsson products and has over time developed an interest in their information architecture. He enjoys understanding technical concepts and making tacit knowledge explicit.

Martin is the lead architect for automating technical documentation of Ericsson cloud native software products. He is working with the tool and abstract knowledge representation aspects of the content delivery pipeline. Martin has a long history as system architect of large scale Ericsson products and has over time developed an interest in their information architecture. He enjoys understanding technical concepts and making tacit knowledge explicit.

Stefan Reinhardt

Stefan Reinhardt

  • eccenca
Biography

Stefan Reinhardt is Chief Sales Officer (CSO) at eccenca. He is responsible for the sales strategy and coordination as well as the international expansion of sales activities for existing and new major customers and partners. He brings many years of experience in selling digital B2C, B2B and B2B2C (software) solutions.
Before joining eccenca, he held various management positions, e.g. International Sales Director, Senior Vice President, as well as Managing Director at the world's largest business payment service provider First Data/Tele Cash, Telekom subsidiaries and several (Internet/Fintech) start-ups.

Stefan Reinhardt is Chief Sales Officer (CSO) at eccenca. He is responsible for the sales strategy and coordination as well as the international expansion of sales activities for existing and new major customers and partners. He brings many years of experience in selling digital B2C, B2B and B2B2C (software) solutions.
Before joining eccenca, he held various management positions, e.g. International Sales Director, Senior Vice President, as well as Managing Director at the world's largest business payment service provider First Data/Tele Cash, Telekom subsidiaries and several (Internet/Fintech) start-ups.

Back