You know that feeling you get when you call customer service and you actually hang up the phone happy? What if you can make such happy experiences a regular occurrence at work?
In this session we will demonstrate how applying the doctrines of great customer service can tangibly improve our work environment, our work satisfaction, and our work product.
We will identify the practical tools of excellent customer service to have more satisfying interactions with our colleagues, be happier at work, and produce more collaborative documentation.
Jeff Klein has worked in a variety of roles in hi-tech over the last 30 years, including IT, programming, software architect, QA, product management, sales engineer, technical writing, and of course, customer support. He is currently the Technical Communications Manager at Tufin.