Learn how a customer centered approach and listening to user feedback help companies improve the user experience through their software development cycles. In this particular case, we look into how it was done in practice at TimeLog A/S, which is a software company developing a software for professional services automation.
The aim is to show how theory can be turned into practice, which initiatives companies need to work with and if it is beneficial to invest both time and money in a customer centered approach.
The audience does not necessarily need any previous knowledge about the field, but it is beneficial, if they work with software development.
You’ve probably been in a situation, where you had to take new software into use, and frustrated couldn’t find the help you looked for. My job is to make life easier for the daily users of TimeLog’s PSA software by providing great help content to make sure they get max value out of their investment.