tekom - conferences

tcworld conference 2025 Conference Program Conference program Detail

Back to the Conference Program

Which impact does user feedback have on the software development cycle and overall user experience?

  • Satellite Conferences
  • User Experience
  • 05. November
  • 15:00 - 15:45 PM (CET)
  • Channel E
  • finished
  • Maiken Blok

    Maiken Blok

    • TimeLog A/S

Contents

Learn how a customer centered approach and listening to user feedback help companies improve the user experience through their software development cycles. In this particular case, we look into how it was done in practice at TimeLog A/S, which is a software company developing a software for professional services automation.

Takeaways

The aim is to show how theory can be turned into practice, which initiatives companies need to work with and if it is beneficial to invest both time and money in a customer centered approach.

Prior knowledge

The audience does not necessarily need any previous knowledge about the field, but it is beneficial, if they work with software development.

Speaker

Maiken Blok

Maiken Blok

  • TimeLog A/S
Biography

Maiken found her calling and is an educated Technical Communicator. She holds a master’s degree in Technical Communication and Localisation from the University of Strasbourg, France and the TCTrainNet certification.

Both as a mentor for tech com students and as part of her commitment to tekom Danmark as President, she aspires to spread the word about our profession and motivate even more people to join the field of technical communication.

As part of the Product Management team at TimeLog A/S in Denmark, she turns her knowledge from Customer Success into useful help, learning paths and onboarding material.

Maiken found her calling and is an educated Technical Communicator. She holds a master’s degree in Technical Communication and Localisation from the University of Strasbourg, France and the TCTrainNet certification.

Both as a mentor for tech com students and as part of her commitment to tekom Danmark as President, she aspires to spread the word about our profession and motivate even more people to join the field of technical communication.

As part of the Product Management team at TimeLog A/S in Denmark, she turns her knowledge from Customer Success into useful help, learning paths and onboarding material.

Back