tekom - conferences

Which impact does user feedback have on the software development cycle and overall user experience?

  • Satellite Conferences
  • User Experience
  • 05. November
  • 15:00 - 15:45 o'clock (CET)
  • Channel E | Online
  • finished
  • Presentation Slides
  •  Maiken Blok

    Maiken Blok

    • TimeLog A/S


Learn how a customer centered approach and listening to user feedback help companies improve the user experience through their software development cycles. In this particular case, we look into how it was done in practice at TimeLog A/S, which is a software company developing a software for professional services automation.


The aim is to show how theory can be turned into practice, which initiatives companies need to work with and if it is beneficial to invest both time and money in a customer centered approach.

Prior knowledge

The audience does not necessarily need any previous knowledge about the field, but it is beneficial, if they work with software development.


 Maiken Blok

Maiken Blok

  • TimeLog A/S

You’ve probably been in a situation, where you had to take new software into use, and frustrated couldn’t find the help you looked for. My job is to make life easier for the daily users of TimeLog’s PSA software by providing great help content to make sure they get max value out of their investment.