Vita

For over two decades, Rachna Bansal has been crafting how people experience information, with a focus on making it clear, inclusive, and globally accessible. Having worked across India, Germany, and Ireland, she excels at bridging global teams and leading impactful training initiatives.

At ServiceNow, she’s part of the Experience team and focuses on user experience through content. With a passion for streamlining processes and elevating content standards, she’s a leader and driving force behind making information more efficient, inclusive, and user-focused across ServiceNow’s global product content teams.

In her talk, she shares practical strategies for creating content that removes barriers, supports diverse users, and ensures everyone can access and benefit from digital content experiences.

Social Media

• https://www.linkedin.com/in/bansalrachna/