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Driving Spare Part Sales Efficiency through Interactive 3D Catalogs

  • Presentation
  • Content Creation
  •  Minna Pokela

    Minna Pokela

    • Metso Finland Oy
  •  Aleksi Laari

    Aleksi Laari

    • Metso Finland Oy

Contents

Process of creating a 3D spare part catalog for company providing sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally.

Understanding the role of 3D spare part catalogs in the equipment and plant deliveries

  • A real-life example of a universal and industry-specific case

Enhanced Customer Engagement and Satisfaction

  • Interactive 3D models provide customers with a clear understanding of parts, reducing misidentifications and enhancing confidence in their purchases.

Streamlined Sales Processes

  • Sales teams can utilize 3D catalogs to quickly locate and present parts, accelerating the sales cycle and improving efficiency.

Reduced Errors and Returns

  • Accurate visual representations, minimize the risk of incorrect orders made by customers, leading to fewer returns and increased customer trust.

Improved Cross-Department Collaboration

  • 3D catalogs facilitate better communication between spare part sales, implementation projects, and technical documentation team, ensuring consistent messaging and support.

Takeaways

Creation of 3D spare part catalogs to enhance customer engagement, to reduce misidentifications, to streamline sales by improving efficiency, to reduce errors, and to improve cross-department collaboration for future growth.

Prior knowledge

Basic knowledge of spare part catalog concept is beneficial.

Speakers

 Minna Pokela

Minna Pokela

  • Metso Finland Oy
Biography

Manager in Technical Documentation department at Metso. Manages a global team of technical documentation professionals mainly in the areas of technical writing and spare part catalogs. Works in multinational projects around the world.

20+ years experience in technical documentation and user interface design in multinational companies. Bachelor of Engineering in Information Technology, Specialization in Media Technology. 

 Aleksi Laari

Aleksi Laari

  • Metso Finland Oy
Biography

Chief Engineer in Spare Part Documentation at Metso. Working and managing multinational spare part catalog projects around the world.

Thirteen years experience from technical industry, including eight years experience in technical documentation and document management. Bachelor of Applied Sciences in Mechanical Engineering, Specialization in Energy and Environmental Engineering.