From Documentation to User Assistance - Pitch Your Skill Set!
- Presentation
- Career & Young Technical Writers
- 11. November
- 16:30 - 17:15 PM (CET)
- C5.1
-
Leonie Saremba
Contents
Technical Communication is a tremendously versatile field of subject matters. At the same time, if anyone asks what you do for living, the conversation enters a next-level complexity but most likely ends with “I do documentation“.
This presentation will focus on a career path in user assistance and its relevance for the usability, the design, and the user experience of the actual software product itself. We’ll have a closer look at job titles, tasks and responsibilities as well as organizational structures, dependencies, and expectations.
As a result, we further define the impact of your interdisciplinary contributions in user assistance beyond the “classic” documentation part. Having a clear understanding of the added value lets you tear down the user experience silos and enables you to adapt to your company-specific setup.
No, you are not just doing documentation – so, start pitching your skill set!
Takeaways
Learn to understand and leverage your company-specific setup to push strategy and impact of user assistance to a delightful user experience.